Orders are only delivered to your nominated address between Monday to Friday during business hours. Order are generally processed within 2-3 days of being accepted, and products are then shipped with Australia Post. Delivery within Australia generally takes 1-3 working days after processing and delivery outside of Australia generally takes 4-10 working days after processing. We are unfortunately not responsible for any delays once the order has been processed.
Espionage will not be held accountable for late deliveries or loss or damage relating to deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is not available. Espionage will not be held responsible in the event that incorrect delivery address has been entered into the website.
Boxes are amply sized and your items are well-protected.
ACCEPTANCE OF GOODS
All items are quality checked before they are shipped to your address. It is the customer’s responsibility to inspect and notify Espionage of any faulty or damaged goods within 5 working days of receiving the goods.
Any product that arrives with a fault must be returned within 5 working days of receiving the goods and within 14 days of receipt of your order. Faulty goods will be reviewed and dealt with as per the manufacturer’s warranty.
RETURNS AND EXCHANGES
Returns and exchanges for online orders will only be accepted where the product has not been worn, altered or washed and has all original tags attached.
All returns must be received within 14 days of receipt of your order. Returns and exchanges may be posted back at the customer’s expense or returned in person to our office or one of our affiliated stores.
We reserve the right to refuse any returns where the products are not in new, unused condition. Products sent for return that are not in new condition can be sent back at the customer’s expense or may be picked up from one of our stores.
We are unable to accept returns and exchanges on sale items, special orders or any item sold at a reduced price.